LEVEL 2
ADMINISTRATION ASSISTANT  (v2.0)

The Administration Assistant Apprenticeship Assessment  Explained

Administration assistants work across organisations of all sizes in the public, private and charitable sectors. Their skills support the everyday tasks and processes that help teams and organisations run efficiently.

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The core purpose of an administration assistant is to carry out routine administrative tasks under supervision, following established procedures. They support colleagues with activities such as maintaining records, entering and retrieving data, producing documents, and organising meetings and events.

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In practice, administration assistants use digital systems and software to handle information accurately and securely. They communicate with colleagues, customers, suppliers and other stakeholders, using professional language and communication methods appropriate to the situation.

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The role requires organisation, attention to detail and flexibility. Administration assistants review priorities with their supervisor, complete allocated tasks within agreed timescales and raise concerns when an issue falls outside their responsibilities. They respond to feedback, develop their skills and respect the confidentiality of organisational and personal information.